What does it mean if one of the items in my order says "on backorder"?
If something you've ordered is on backorder (namely, the Dice Throne Season 2 Battle Chest), your entire order will ship when the reprint arrives at our fulfillment centres around the world - May 2019.
Last updated: March 07, 2019 09:02
When will my card be charged?
Orders will be processed and charged weekly. Even orders that are backordered will be processed and charged so that your items (playmats, card sleeves, games) are reserved and set aside for you.
Last updated: March 07, 2019 09:06
If my order is not on backorder, when will it ship?
When we process orders (weekly), we send them on to our fulfillment partners around the world: (USA - FunAgain or PSI) (Europe - Spiral Galaxy) (Canada - Starlit Citadel) (Australia - Gameology) (Asia - VFI)
Fulfillment partners will have packages out the door within a few days, then allow 1 to 3 weeks for delivery depending on your country. You should receive a tracking email from the fulfillment partner when your package is sent.
Last updated: March 07, 2019 10:30
Will I be charged duty/VAT when my order arrives?
No, taxes and duty were paid by us when importing it into your region to your fulfillment centre. The cost is included in the shipping amount.
Last updated: March 07, 2019 10:50
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.
Why can’t I log into my account?
Request a login link to your survey by entering your email here:
BackerKit will send you an automated email with an invite link to whatever email you pledged with.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
Can I upgrade or get multiple copies of my pledge?
This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.